Customer Engagement Survey

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Customer Engagement Survey

Customer Engagement Survey

This survey seeks to better understand the goals, frustrations and roadblocks for existing or beginning a Consumer Engagement strategy. For your efforts, you will be rewarded with a $5.00 Apple iTunes Gift Card.

Please complete all fields below and click on "Submit"
First Name*
Last Name*
Email*
Phone Number*
Do you have a loyalty program?*
What year was it established?*
What are you trying to accomplish with your Customer Engagement programs (loyalty/membership)? (Select all that Apply)*
- Increased Visits
- Increased Speed
- Other
Enter Other
How do you measure success? (Select all that apply.)*
- Evaluate Total Sales
- Track Visits by member
- Track Spend by member
- Other
Enter Other
On a Scale of 1-10 (1 being Worst, 10 being Best), how do you rate the success of your program?*
Please enter a number from 1 to 10.
What behavior information do you track on your members? (Select all that apply.)*
- Visit Frequency
- Spend per Visit
- Items Purchased
- Other
Enter Other
What other information do you wish you had for your members?*
Do you segment your members into different categories or is everyone essentially the same?*
If you have different member categories, do you offer different awards or incentives to your different categories to influence behavior?*
What do you wish you could improve on your current program? (Select all that apply.)*
- More members
- Increased Visits
- Increased Spend
- More Cost Effective (ex. rewards/incentive costs are high)
- More Efficient (ex. quicker to respond and influence member behavior)
- Other
Enter Other
If you do not have a loyalty program, would you be interested in developing one to drive sales and profits?*
Name
This field is for validation purposes and should be left unchanged.

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OPTIMUM Card Solutions LLC.
855 S. Fience Drive
Addison, IL 60101
Phone: 630.458.0077
Fax: 630.458.0022

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